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Refund policy

Please ensure the cartridge you have purchased is correct before opening the packaging.
We reserve the right to charge a 10% handling fee or reject any return bought in error.
We reserve the right to send cartridges for testing before swopping out.
Unused cartridges returned after 7 days will be subject to handling fee at our discretion


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at and send your item to: Shop 4, The Bridge, 304 Durban Rd, Tyger Valley, Cape Town, 7530

To return your product, you should contact us at or 021 958 1006

Toner Online will be responsible for shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If anything is unclear or you have more questions feel free to contact our customer support team.